Frequently Asked Questions
We offer several convenient shipping options to get your order to you quickly and reliably. These include:
- Royal Mail: Ideal for smaller packages and letters.
- Evri: A cost-effective option for a range of package sizes.
- DPD: Our premium courier service, offering fast and tracked delivery.
We aim to dispatch all orders within 2 working days. This means your order will typically leave our warehouse within this timeframe. Please note that this is the dispatch time, not the total delivery time.
Delivery times vary depending on the chosen shipping method and your location.
- Royal Mail: Delivery typically takes 2-3 working days after dispatch. Â Â
- Evri: Delivery typically takes 2-5 working days after dispatch.
- DPD: Delivery typically takes 1-2 working days after dispatch.
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- These are estimates, and actual delivery times may vary. You will receive tracking information (where applicable) once your order has been dispatched, allowing you to monitor its progress.Â
es, some of our products may require a longer processing time before dispatch. This is often due to factors such as:
- Customization: Personalized or made-to-order items.
- Availability: Products that are sourced from a supplier and not held in our main warehouse.
- international Shipment: Products shipped directly from our international partners (e.g., from China) will have dispatch and delivery times that vary and are detailed on the product page
If a product has a longer dispatch time, it will be clearly stated on the product page. Please check the product description for specific details before placing your order.
Once your order is dispatched, you will receive a confirmation email with tracking information (where applicable for the chosen courier). You can use this information to track your package’s progress on the courier’s website.
If your order hasn’t arrived within the estimated delivery time, please first check the tracking information. If you have further concerns, please don’t hesitate to contact our customer service team. We’ll be happy to assist you.
Shipping costs are calculated at checkout and depend on the chosen shipping method, the weight and dimensions of your order, and your delivery address. You can view the shipping costs before completing your purchase.