Refund & Returns Policy
Pets Lovers Paradise
Last Updated:09/02/2025

Thank you for shopping at Pets Lovers Paradise. We strive to provide high-quality products for pets and pet lovers. If you are not satisfied with your purchase, we are here to help.

1. Returns Eligibility

We accept returns under the following conditions:

• Items must be unused, in their original packaging, and in resellable condition.

• Returns must be initiated within 30 days of receiving the product.

• Certain items, such as personalized products or perishable pet food, are non-returnable.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our customer support at admin@paradiseforrabbits.co.uk with your order details.

2. We will provide instructions on where to return the product. Some products may need to be shipped directly to our business partners in China.

3. Pack the item securely and include proof of purchase.

4. Ship the item to the designated return address provided by our team.

3. Return Shipping Costs

• Buyers are responsible for return shipping costs unless the item is defective or incorrect.

• If returning an item to our business partners in China, international shipping costs may apply.

• We recommend using a trackable shipping method as we are not responsible for lost return packages.

4. Refund Processing

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days to the original payment method.

• Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

• If you received a defective or damaged item, we offer exchanges for the same product.

• Contact our support team for exchange instructions.

6. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products

• Perishable pet food and treats

• Items that have been used or are not in original condition

7. Contact Us

For any return or refund inquiries, please contact us at:

• Email: admin@paradiseforrabbits.co.uk

• Address: Hollinswod, TF32BP, Telford UK

By purchasing from Pets Lovers Paradise, you agree to this Refund & Returns Policy.